Our Professional Standards

Summary

This page outlines the professional standards, credentials, and consumer rights that govern our services. We are a registered and licensed firm with the Malaysian Institute of Accountants (MIA) and other relevant bodies. We are committed to providing competent, confidential, and professional services in compliance with all applicable laws and standards. Your rights as a consumer are important to us, and we have a clear process for addressing any complaints.

1. Registrations & Credentials

  • Firm Name: Saifudin & Co.
  • Registration: Registered with Malaysian Institute of Accountants and Suruhanjaya Syarikat Malaysia (SSM)
  • Professional: Active member of the Malaysian Institute of Accountants (MIA), Chartered Tax Institute of Malaysia (CTiM) with valid practising certificate
  • Audit Licences: Companies (Companies Act 2016) and Co-operative Societies (Co-operative Societies Act 1993)
  • Tax Registration: Licensed tax agent with LHDNM (Income Tax Act 1967)
  • Insurance: Professional indemnity insurance maintained in line with MIA requirements
  • Verification: See MIA Member Directory, SSM e-Info, or LHDN directories

2. Services

3. Service Standards

All services comply with MIA By-Laws, Malaysian Financial Reporting Standards (MFRS), Malaysian Approved Standards on Auditing (MASA/ISA), and Malaysian Standards on Quality Management (MSQM). We commit to competent, compliant, confidential, timely and professional service.

4. Fees & Payments

  • Fees are based on time, complexity and expertise; estimates are provided in engagement letters
  • Government/third-party disbursements are itemised separately
  • Prepayment may be required for long-term engagements

5. Consumer Rights & Complaints

  • Your rights: Clear information, transparent pricing, access to your records, explanation of recommendations
  • Quality: Competence, due care, compliance, confidentiality, timely completion
  • Complaints: Email enquiry@saifudinco.com. We try to respond within 14 working days

6. Cancellation & Liability

  • Clients may terminate with 30 days' notice; immediate termination if professional standards are breached
  • Liability is covered by professional indemnity insurance and limited to direct losses caused by negligence, subject to Malaysian law; consequential losses are excluded unless agreed

7. Compliance

We comply with the Consumer Protection Act 1999, Companies Act 2016, Income Tax Act 1967, PDPA 2010, AMLATFPUAA 2001, and MIA By-Laws. We conduct KYC/AML checks (identity verification, beneficial ownership, source of funds) and report suspicious transactions to regulators as required.

Last reviewed: 15 October 2025