Executive Summary
This 10-step guide provides a clear and practical roadmap for Small and Medium-sized Enterprises (SMEs) in Malaysia to follow for a successful Enterprise Resource Planning (ERP) implementation. By following these practices, you can minimise risks, avoid common pitfalls, and support achieving maximum return on your ERP investment.
1. Define Clear Objectives
Before you start, clearly define what you want to achieve with your new ERP system. Are you looking to improve efficiency, reduce costs, or enhance decision-making?
2. Get Top Management Buy-In
ERP implementation is a major change for any organisation. It is crucial to have the full support of your top management team.
3. Select the Right ERP System
Choose an ERP system that is a good fit for your business needs, budget, and long-term growth plans. As we recommend in our FAQ, a scalable platform like Microsoft Dynamics 365 Business Central is often a suitable choice for many SMEs.
4. Choose the Right Implementation Partner
Select an implementation partner with a proven track record of success in your industry and with your chosen ERP system.
5. Plan the Project in Detail
Develop a detailed project plan with clear milestones, timelines, and responsibilities.
6. Cleanse and Migrate Your Data
Verify that your existing data is clean and accurate before migrating it to the new system.
7. Customise and Configure the System
Customise and configure the ERP system to meet your specific business requirements.
8. Train Your Team
Provide comprehensive training to your team to help them become comfortable and proficient with the new system.
9. Test, Test, Test
Thoroughly test the system before you go live to identify and fix any bugs or issues.
10. Go Live and Provide Ongoing Support
Once you go live, provide ongoing support to your team to help them with any issues they may encounter.
Related Services
Our Technology Consulting team can guide you through every step of the ERP implementation process, from system selection to post-implementation support.
Last updated: 15 October 2025